Privacy Policy

Last Updated: July 2026

At Urban Score (accessible via urbanscore.eu and related municipal portals such as urbanscorezagreb.com), operated by PartWolf.Digital (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data in full compliance with the European Union General Data Protection Regulation (GDPR) and applicable local laws.

This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website, use our walkability tools, or request a demo for your city.

1. Data Controller

For the purposes of the General Data Protection Regulation (GDPR), the Data Controller responsible for your personal data is:

2. Our Core Privacy Philosophy: Privacy by Design

Urban Score was built on a simple principle: civic tools should serve citizens, not sell their data.

  • We do not build individual advertising profiles.
  • We do not sell your search history or real-estate queries to third-party brokers.
  • We do not run invasive behavioral tracking ads.

3. Data We Collect & How We Collect It

We limit data collection to the minimum required to deliver an accurate, fast, and secure walkability rating.

A. Information You Provide Directly

  • Contact & Demo Requests: When you fill out a form to request a city implementation, demo, or inquire about our services, we collect your name, official work email address, job title, municipality/organization, and message content.
  • Feedback Forms & Surveys: If you voluntarily participate in user feedback surveys (e.g., helping us improve Urban Score), we process the responses you provide.

B. Information Collected Automatically (Technical & Usage Data)

  • Location Queries & Filters: When you click on a map or enter an address to get a score, we process the coordinates or address solely to calculate walking routes and amenities. These spatial queries are processed dynamically and are not linked to your personal identity.
  • Device & Connection Data: To ensure security and optimal display, our web servers automatically record standard server log files, including your IP address (anonymized/truncated where applicable), browser type, device type, operating system, referring URL, and timestamp.
  • Privacy-First Analytics: We use aggregated, privacy-friendly website analytics to measure overall site traffic, page views, and performance.

4. Legal Basis for Processing (GDPR Compliance)

We process your personal data under the following legal bases under Article 6(1) of the GDPR:

  • Consent (Art. 6(1)(a)): When you submit a contact form, survey, or subscribe to updates. You can withdraw your consent at any time.
  • Contractual Necessity (Art. 6(1)(b)): When processing is necessary to provide you with access to our platform or fulfill a commercial agreement/demo request.
  • Legitimate Interests (Art. 6(1)(f)): To ensure system security, prevent fraud, optimize server performance, and aggregate anonymous urban usage trends to help municipal partners improve public infrastructure.

5. How We Use Your Data

We use the collected information exclusively for the following purposes:

  • To generate real-time walkability scores and map visualizations.
  • To respond to inquiries from municipal leaders, urban planners, and citizens.
  • To maintain, secure, and troubleshoot our digital infrastructure.
  • To provide aggregated, non-identifiable mobility insights to city partners (e.g., “30% of users prioritized proximity to primary schools in District X”).

6. Cookies & Tracking Technologies

Urban Score keeps cookie usage to an absolute minimum:

  • Essential Cookies: Strictly necessary for basic navigation, security, and functional state management (e.g., saving your active session or selected language preference).
  • No Third-Party Advertising Cookies: We do not use cross-site ad-tracking cookies or retargeting pixels (e.g., Meta Pixel, Google Remarketing).

You can control or disable cookies through your browser settings at any time without affecting your ability to generate location scores.

7. Data Sharing & Third Parties

We never sell, rent, or trade your personal data. We only share information with trusted third parties under strict processing agreements when necessary to operate the Service:

  • Cloud Hosting & Infrastructure: Secure EU-based servers and data centers that store our web files and route algorithms.
  • Map Tile & Spatial Providers: Open-source geospatial services (such as OpenStreetMap contributors or Mapbox) used to render map interface tiles.
  • Municipal Partners: We only share fully anonymized, aggregated statistical reports with municipal authorities to help them evaluate urban planning needs. No individual user data is ever included.

8. Data Security & Retention

  • Security Measures: We implement robust technical and organizational measures, including HTTPS SSL/TLS encryption, restricted access controls, and regular code reviews to safeguard your data against unauthorized access, loss, or alteration.
  • Retention Periods:
    • Contact/Demo inquiries are retained for as long as necessary to fulfill your request and maintain business communications.
    • Server log files are automatically deleted or anonymized within 30 days.
    • Dynamic location searches are processed on-the-fly and are not permanently tied to user identifiers.

9. Your GDPR Data Protection Rights

Under European data protection law, you have the following rights regarding your personal data:

  • Right of Access (Art. 15): Request a copy of the personal data we hold about you.
  • Right to Rectification (Art. 16): Request correction of inaccurate or incomplete data.
  • Right to Erasure / “Right to be Forgotten” (Art. 17): Request deletion of your personal data.
  • Right to Restrict Processing (Art. 18): Ask us to pause processing your data under certain conditions.
  • Right to Data Portability (Art. 20): Request a structured, machine-readable copy of your personal data.
  • Right to Object (Art. 21): Object to data processing based on legitimate interests.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with your local Data Protection Authority (DPA). In Croatia, this is the Agencija za zaštitu osobnih podataka (AZOP), or the equivalent authority in your EU member state.

To exercise any of these rights, please contact us at contact@partwolf.digital.

10. Third-Party Links

Our platform may contain links to official city portals, open data repositories, or external resources. We are not responsible for the privacy practices or content of external websites. We encourage you to read the privacy policies of any third-party site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect technological advancements, municipal feature rollouts, or legal changes. The latest version will always be published on this page with an updated “Last Updated” date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how Urban Score handles your data, please reach out to our team: